Customer Service & Tourist Information

Accommodation Services

Please fill out the form to submit your customer service request.

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Please Note

All confirmation numbers issued by our system follow this pattern:

NCRABC123-456789

All confirmation numbers start with NCR and then are followed by a 3 letter property code.

The next 3 or 4 digits represent the date the reservation was made.

The last 6 digit number is dynamically generated by our server and is unique to each customer and property.

If you have some other type of confirmation number, then it is highly likely that you booked a room at another web site utilizing other reservation software and have confused the two systems or hotel properties.

Please contact the hotel directly to review your booking.

Tourist Information Inquiries

For commonly asked questions, please refer to our FAQ below.

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Frequently Asked Questions

Below you will find a list of commonly asked questions. Click on a question to reveal the answer.

Crossing the border

1. What documents do I need to enter Canada from the United States?

As of June 1, 2009 you are required to carry a valid US Passport to enter Canada.

Other accepted documents include:

  • NEXUS card
  • U.S. Passport Card
  • New York State Enhanced Driver's Licence (EDL)

For more information, please visit Travel.State.Gov or The Canada Border Services Agency.

For a listing of countries from which you would need a visa to enter Canada click below:

http://www.ci.gc.ca/english/visit/index.asp

For more information about obtaining a visa click below:

http://www.ci.gc.ca/english/visit/index.asp

For a complete listing of embassies, consulates and missions around the world click below:

http://www.ci.gc.ca/english/visit/index.asp

Getting to Niagara Falls

1. Can I get to Niagara Falls by bus or train?

There are several means to reach Niagara Falls via public transportation. Please visit these sites for more information about fares and schedules.

United States

Canada

2. Where can I find directions to Niagara Falls?

You can consult online map services such as MapQuest or MapBlast, or any other online map service that provides directions.

Attractions

1. Where can I find more information about the Fallsview Casino?

Casino Niagara has its own wonderful web site at this address: www.fallsviewcasinoresort.com. You should visit this web site and direct your inquiry to their support personal.

2. When and where can I see the fireworks and/or illumination of the falls?

The fireworks are visible from both the American side of the Falls and the Canadian side of the Falls. Please visit this URL for more information on Friday Night Fireworks: http://www.niagaraparks.com/nfgg/fireworks.php

For more information regarding the illumination of the falls during the evenings, please consult this webpage: http://www.niagaraparks.com/nfgg/illumination.php

3. When does the Maid of the Mist run? Where is it located?

The Maid of the Mist boat tours run from mid-May until mid-October. They are located at the bottom of Clifton Hill on the Canadian side, in the Maid of the Mist Plaza. The Maid of the Mist may also be boarded from the American side of the Falls.

You do not need reservations for boat tickets. Boats leave approximately every 15 minutes. The Maid of the Mist is accessible to the physically challenged. For further information and departure times, please call the Maid of the Mist at (905) 358 - 0311. or visit www.maidofthemist.com

4. Where can I find information on current or upcoming productions at the Shaw Festival?

Please visit this site for more information on the Shaw Festival.

www.shawfest.com

5. Do you have information about Marineland?

Marineland features attractions that appeal to the entire family, with spectaular marine shows, unique wildlife displays and exciting amusement rides. All this fun and more is waiting for you in a beautifully landscaped setting, just one mile from the actual Falls.

Summer (July & August) admission hours are 9 am - 6 pm. Park activities continue until dusk. Off season hours are 10 am - 5 pm. Rides are open May 18 - September 29. Park is closed November to early April. Attractions vary with the season, and admission rates are adjusted accordingly. One price covers all Marineland attractions. Free parking. For information call (905) 356 - 9565. For group rates call (905) 356 - 2142.

The surrounding Niagara Region

1. Do you have more information on Niagara-on-the-Lake?

For specific information regarding Niagara-on-the-Lake, please refer to the Niagara-on-the-Lake Chamber of Commerce which is responsible for promoting this lovely little town. You should visit their web site at www.niagaraonthelake.com

2. Where can I find more information on Niagara wineries?

For more information on wineries in the Niagara Region, we would recommend that you visit www.wineroute.com. It is an excellent source of information on Niagara's Wine Country.

Miscellaneous

1. What are the current weather conditions in Niagara Falls?

If you are interested in obtaining the very latest weather information for Niagara Falls, we would recommend that you visit Environment Canada at this address: www.weatheroffice.gc.ca/city/pages/on-125_metric_e.html

2. When is the best time to visit Niagara Falls?

Niagara Falls is generally a year round destination. The best time to visit would be in early to mid June or September after the Labour Day weekend. If you can avoid weekends then you can take advantage of even lower room rates. Most shops and major attractions are open throughout the fall and winter season. There are exceptions to this, of course.